The CARIMA Figure Gray is a special resin optimized for figure printing as it provides high-detailed surface and lowest shrinkage, even high-quality texture printing you’ve never seen before. You can freely express what you want with our Figure Gray resin Even it is very easy to remove supports with no scratch or damages on the surface.
- High-detailed surface & high precision
- Easy support removal with no damage & scratch
- Developed for Miniature & Model printing
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[SHIPPING POLICY]
Shipping
CARIMA's shipping is limited to countries listed in this article. The product price listed on CARIMA Online Store does not include shipping fees, which are determined during checkout based on the product, shipping method, and destination.
As the recipient, you are responsible for paying taxes, duties, fees, and any charges related to shipping to your country. Duties and taxes may be assessed and collected during checkout, and CARIMA cannot be held liable for any additional fees or costs.
By purchasing a product outside of South Korea, you acknowledge and agree to comply with all applicable laws and regulations regarding the importation and use of the product. Please note that CARIMA is not responsible for regulatory compliance in your country, and we are not liable for any costs associated with the indefinite holding of products by local authorities.
Lead Time
The shipping time for each CARIMA product varies. Please refer to the lead time displayed on the product page when making your purchase. If your order contains multiple items, the shipping time will depend on the item with the longest expected lead time. CARIMA does not split orders and ship them separately before the lead time has passed. If you have special requirements for the delivery time, we recommend placing separate orders.
Pre-Shipping Notice
Please ensure the accuracy of your delivery information. If there is an error in the address due to personal oversight, please contact CARIMA Online Store as soon as possible. We will do our best to negotiate with the courier to amend the delivery. However, once the order has been shipped, we cannot guarantee a successful address modification and the customer will bear any associated risks and fees.
Please note that if the country of origin and the recipient country are not consistent, the address cannot be modified. Please select a new order page that is consistent with the recipient country.
CARIMA will not be responsible for delays or returns caused by the following reasons:
Delivery delays of 1-2 days in remote areas of certain cities due to transportation issues.
Buyer-related issues, such as changing delivery addresses, unclear or incorrect addresses, inability to contact recipients, refusal of delivery or lack of authorized receivers.
Delivery delays caused by force majeure.
Delivery delays due to restrictions on entry into schools, units, residences or other reasons related to buyer collection.
Delivery
CARIMA ships products based on lead times, which are listed on the CARIMA Online Store. Please note that shipping and delivery schedules may be affected by regional and holidays, and we cannot guarantee exact shipping dates due to factors beyond our control, such as shipping uncertainties and product availability.
After completing your order on the CARIMA Online Store, you will receive a confirmation email. If you have not received it, please check your spam folder or contact our CARIMA Online Store. We will send tracking information as soon as it becomes available.
Once an order is shipped, the courier we choose will be responsible for delivering your order. In case of a missed delivery, the courier may attempt subsequent deliveries before returning the package to us. Note that some orders may be split into several packages.
Missing or Wrong Item
If you discover that any item is missing or incorrect upon receipt, please reach out to the CARIMA Online Store within 14 days to report the issue and provide any necessary evidence, such as photographs. CARIMA will then provide missing or wrong item based on the information provided.
If it is determined that the item was lost in transit or the wrong item was shipped, we will offer the option of a refund, voucher, exchange, or a replacement item at no additional cost. In the event that the item was shipped but not received, we may file a claim with the shipping carrier to recover the missing item, or offer a refund or replacement at our discretion.
Customs and Duties
Please be aware that all customs fees, tariffs, taxes, and duties are your responsibility. You must pay any customs fees charged by your country and ensure that the products you purchased comply with relevant import laws and regulations.
In some cases, customs agents may delay the delivery of packages at their discretion. If you have any questions about customs and duties charges, please contact your local customs office.
Customs Clearance
Failure to complete customs clearance or collect your products resulting in products being returned or destroyed by the customs office will not be considered an express or implied request for product return or refund under any agreement or applicable law. No refund will be granted in such scenarios.
[REFUND POLICY]
Return for Non-Defective Reason
According to the Consumer Protection Act, you have the option to request a refund within a period of 13 days. However, please note that the refund does not cover the shipping fees and tax/VAT charges. To initiate the refund process, you need to submit a request to the CARIMA Online Store within this 13-day time frame. It is important to ensure that the product is returned in its original condition, and the entire batch order must be sent back.
Please note that CARIMA cannot provide returns or refunds for the following products:
Products that cannot be restored to their original condition. (such as resin printer has started a printing session or resins that have been opened.)
Note:
Keep original packaging during warranty period for future shipping.
Return requests based on date of complaint.
Product Dead on Arrival (DOA) Return
If you find any damage to the product upon receipt, please contact CARIMA Online Store within 14 days to report the problem and provide an unboxing video as evidence. CARIMA will provide product dead on arrival (DOA) service based on the information obtained. If no unboxing video is provided, CARIMA will provide warranty repair service. Additionally, if you find any issues with the appearance or functionality of the product within 14 days of receipt, and the product can be restored to its original state (e.g., no printing performed on the resin printer and resin has not been opened), please contact CARIMA Online Store immediately.
CARIMA Online Store will determine whether the product belongs to the product damaged on arrival DOA category and provide you with the following options:
Return: Apply for a product return, but you do not need to pay any shipping fees.
Exchange: CARIMA will replace the damaged product for you free of charge, and you do not need to pay any shipping fees.
Repair: Service will be provided according to the repair policy.
Note:
Please keep the original packaging box during the warranty period for convenient product shipment.
DOA is based on the date of the complaint.
Return Process
Once you submit a return request, CARIMA Online Store will confirm via email if your request meets the conditions. If it meets the conditions, the support staff will further verify the return details and shipping arrangements with you. When returning the product, please use the original packaging to ensure the integrity of the item and return all products listed in the order.
After CARIMA receives your returned product, the support staff will inspect it to confirm if it meets the return requirements and the agreement that the product can be restored to its original condition (e.g., no printing performed on the resin printer and resin has not been opened). If the returned product does not meet the agreement that the product can be restored to its original condition, then additional fees may be applied.
Refund
After the product inspection is completed, the customer service representative will inform you of the return evaluation result and proceed with the refund process via email. The refund amount will be deducted from the cost required to restore the product to its original condition, and the payment will be refunded to you according to the original payment method. If you paid by credit card, the refund may take longer due to different issuing banks' refund processing time.
Note:
CARIMA only provides exchange services for Dead On Arrival (DOA) products.
Non-DOA products cannot be exchanged. Please follow the return process and then place a new order. Special discounts may not be available after the promotion period
CARIMA reserves the right to create orders and does not establish special sales period schemes for returns.
[SHIPPING POLICY]
Shipping
CARIMA's shipping is limited to countries listed in this article. The product price listed on CARIMA Online Store does not include shipping fees, which are determined during checkout based on the product, shipping method, and destination.
As the recipient, you are responsible for paying taxes, duties, fees, and any charges related to shipping to your country. Duties and taxes may be assessed and collected during checkout, and CARIMA cannot be held liable for any additional fees or costs.
By purchasing a product outside of South Korea, you acknowledge and agree to comply with all applicable laws and regulations regarding the importation and use of the product. Please note that CARIMA is not responsible for regulatory compliance in your country, and we are not liable for any costs associated with the indefinite holding of products by local authorities.
Lead Time
The shipping time for each CARIMA product varies. Please refer to the lead time displayed on the product page when making your purchase. If your order contains multiple items, the shipping time will depend on the item with the longest expected lead time. CARIMA does not split orders and ship them separately before the lead time has passed. If you have special requirements for the delivery time, we recommend placing separate orders.
Pre-Shipping Notice
Please ensure the accuracy of your delivery information. If there is an error in the address due to personal oversight, please contact CARIMA Online Store as soon as possible. We will do our best to negotiate with the courier to amend the delivery. However, once the order has been shipped, we cannot guarantee a successful address modification and the customer will bear any associated risks and fees.
Please note that if the country of origin and the recipient country are not consistent, the address cannot be modified. Please select a new order page that is consistent with the recipient country.
CARIMA will not be responsible for delays or returns caused by the following reasons:
Delivery delays of 1-2 days in remote areas of certain cities due to transportation issues.
Buyer-related issues, such as changing delivery addresses, unclear or incorrect addresses, inability to contact recipients, refusal of delivery or lack of authorized receivers.
Delivery delays caused by force majeure.
Delivery delays due to restrictions on entry into schools, units, residences or other reasons related to buyer collection.
Delivery
CARIMA ships products based on lead times, which are listed on the CARIMA Online Store. Please note that shipping and delivery schedules may be affected by regional and holidays, and we cannot guarantee exact shipping dates due to factors beyond our control, such as shipping uncertainties and product availability.
After completing your order on the CARIMA Online Store, you will receive a confirmation email. If you have not received it, please check your spam folder or contact our CARIMA Online Store. We will send tracking information as soon as it becomes available.
Once an order is shipped, the courier we choose will be responsible for delivering your order. In case of a missed delivery, the courier may attempt subsequent deliveries before returning the package to us. Note that some orders may be split into several packages.
Missing or Wrong Item
If you discover that any item is missing or incorrect upon receipt, please reach out to the CARIMA Online Store within 14 days to report the issue and provide any necessary evidence, such as photographs. CARIMA will then provide missing or wrong item based on the information provided.
If it is determined that the item was lost in transit or the wrong item was shipped, we will offer the option of a refund, voucher, exchange, or a replacement item at no additional cost. In the event that the item was shipped but not received, we may file a claim with the shipping carrier to recover the missing item, or offer a refund or replacement at our discretion.
Customs and Duties
Please be aware that all customs fees, tariffs, taxes, and duties are your responsibility. You must pay any customs fees charged by your country and ensure that the products you purchased comply with relevant import laws and regulations.
In some cases, customs agents may delay the delivery of packages at their discretion. If you have any questions about customs and duties charges, please contact your local customs office.
Customs Clearance
Failure to complete customs clearance or collect your products resulting in products being returned or destroyed by the customs office will not be considered an express or implied request for product return or refund under any agreement or applicable law. No refund will be granted in such scenarios.
[REFUND POLICY]
Return for Non-Defective Reason
According to the Consumer Protection Act, you have the option to request a refund within a period of 13 days. However, please note that the refund does not cover the shipping fees and tax/VAT charges. To initiate the refund process, you need to submit a request to the CARIMA Online Store within this 13-day time frame. It is important to ensure that the product is returned in its original condition, and the entire batch order must be sent back.
Please note that CARIMA cannot provide returns or refunds for the following products:
Products that cannot be restored to their original condition. (such as resin printer has started a printing session or resins that have been opened.)
Note:
Keep original packaging during warranty period for future shipping.
Return requests based on date of complaint.
Product Dead on Arrival (DOA) Return
If you find any damage to the product upon receipt, please contact CARIMA Online Store within 14 days to report the problem and provide an unboxing video as evidence. CARIMA will provide product dead on arrival (DOA) service based on the information obtained. If no unboxing video is provided, CARIMA will provide warranty repair service. Additionally, if you find any issues with the appearance or functionality of the product within 14 days of receipt, and the product can be restored to its original state (e.g., no printing performed on the resin printer and resin has not been opened), please contact CARIMA Online Store immediately.
CARIMA Online Store will determine whether the product belongs to the product damaged on arrival DOA category and provide you with the following options:
Return: Apply for a product return, but you do not need to pay any shipping fees.
Exchange: CARIMA will replace the damaged product for you free of charge, and you do not need to pay any shipping fees.
Repair: Service will be provided according to the repair policy.
Note:
Please keep the original packaging box during the warranty period for convenient product shipment.
DOA is based on the date of the complaint.
Return Process
Once you submit a return request, CARIMA Online Store will confirm via email if your request meets the conditions. If it meets the conditions, the support staff will further verify the return details and shipping arrangements with you. When returning the product, please use the original packaging to ensure the integrity of the item and return all products listed in the order.
After CARIMA receives your returned product, the support staff will inspect it to confirm if it meets the return requirements and the agreement that the product can be restored to its original condition (e.g., no printing performed on the resin printer and resin has not been opened). If the returned product does not meet the agreement that the product can be restored to its original condition, then additional fees may be applied.
Refund
After the product inspection is completed, the customer service representative will inform you of the return evaluation result and proceed with the refund process via email. The refund amount will be deducted from the cost required to restore the product to its original condition, and the payment will be refunded to you according to the original payment method. If you paid by credit card, the refund may take longer due to different issuing banks' refund processing time.
Note:
CARIMA only provides exchange services for Dead On Arrival (DOA) products.
Non-DOA products cannot be exchanged. Please follow the return process and then place a new order. Special discounts may not be available after the promotion period
CARIMA reserves the right to create orders and does not establish special sales period schemes for returns.